Delivery Information

To make the delivery fast and effective. We can ship products to you from. Your products will be..

To make the delivery fast and effective. We can ship products to you from

New York Office
Texas Office
Maryland Office
Illinois Office
New Jersey Office
California Office

Your products will be shipping within 2-5 business days.

Privacy Policy

Your privacy is very important to us. Accordingly, we have developed this Policy ..

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

We keep your personal information private and secure. When you make a purchase from our website, you provide your name, email address, credit card information, address, and phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

In order to efficiently serve you, reputable third-party banking and distribution institutions handle credit card transactions and order fulfillment. They are under strict obligations to keep your personal information private.

To keep you informed about our latest offers, we may notify you of current specials and new additions to ispylook.com. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

ispylook.com fully cooperates with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we reasonably believe to be unlawful.

  ispylook.com uses Secure Sockets Layer (SSL) technology that provides 128 bit encryption to process personal and financial information and we do not sell nor share personal information for any reason. 

Please check back frequently to see any updates or changes to our privacy policy.

• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

This policy was last updated on 8-13-2017

Terms & Conditions

All personal information is kept private and used exclusively to process your order successfully

ORDER POLICY:

Our site is hosted on an SSL encrypted server, which is the industry standard for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

All personal information is kept private and used exclusively to process your order successfully. To ensure discreet shipping and privacy, all packages shipped from Ispylook LLC. will be labeled ispylook.com on the outside of the shipping package.

Please provide accurate billing and shipping information along with phone number and e-mail address in order to properly expedite your order and to notify you in case there is a problem. Please check that the Billing and Shipping address is correct before finalizing your order to avoid delays!

We are working hard in providing great value, convenience and an excellent online shopping experience for our customers. 

PAYMENTS, TAXES, FEES AND REFUND:

Customer agrees to pay for all products purchased through Ispylook LLC. and be responsible for the timely payment of any and all outstanding balance. Ispylook LLC. may charge customer’s payment method for any product purchased and for any additional amount (including shipping & handling, tax, late fee, interest charge, etc., as applicable) that may be accrued by or in connection with your Customer Account. All payment shall be in U.S. dollars.

Ispylook LLC. offers 30-day money back guarantee. No returns will be accepted without a Return Merchandise Authorization from Ispylook LLC. Please coordinate returns by phone before returning any product. Exclusions and Limitations in Limited Warranty apply. Return of non-defective product must be in good and resalable condition, must include all original packaging along with accessories, product literature and other paperwork. 20% Re-stocking fee will apply to returns with missing parts, visible wear and tear, signs of usage, or other cosmetic damages. Ispylook LLC. reserve the right to refuse incomplete or damaged returns. A refund may be issued as store credit or in the original form of payment. Shipping & handling costs are non-refundable. All sales are final after 30 days. No return for credit will be accepted after 30 days of purchase.

SHIPPING POLICY:

All orders require 24-48 hours processing time before shipping.

• Ispylook LLC. does not process or deliver orders on weekends or holidays.
• Ispylook LLC. does not offer International shipping options at this time.
• Ispylook LLC. does not ship to standard P.O. Boxes.
• Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if the item is returned for any reason.
• Ispylook LLC. cannot guarantee same day shipping. All orders are subject to a 1-2 business day processing time before shipping.
• Ispylook LLC. does not deliver the online order to AK / PR / HI at this time. Please contact our sales rep for the order.
• Ispylook LLC. does not deliver to APO/FPO.
• All orders require 24-48 hours processing time before shipping.
• No deliveries will be made on Saturday or Sunday.
• Ispylook LLC. does not guarantee same day shipping.
• Package transition time does not include Saturday and Sunday. For example, Orders shipped on Friday for '3 Day-select' will be delivered on Wednesday (not Monday). UPS company doesn't count Saturday and Sunday as a shipping day.
• Some items in your order may deliver with one or more separate shipments on a different date. Please visit your order tracking page for more information about your packages.
• Calculated shipping charge is based on your closest branch location. Shipping charge on online order is only valid for online order.

CANCELLATION POLICY:

If you wish to cancel your order, please notify us immediately. Request to cancel your order must be made within 12 hours of the time the order was placed. Otherwise, a cancellation fee of $20.00 or 10% (whichever is greater) will be charged. A cancellation fee will also be charged if your order is returned to us because of an incorrect address provided or is refused upon delivery.

*Standard Cancellation Policy does not Apply to "Express" Shipping Orders.
Changes or Cancellation must be done by the following business day of placing your order before 10:00 AM PST Changes or cancellation made after 10 AM PST will be charged $30.00 per item.

We will not accept any returns without the Return Merchandise Authorization (RMA) Number. (YOU MUST CONTACT US Before you return items. Please read our Return Policy page.)

RETURN MERCHANDISE AUTHORIZATION (RMA) POLICY:

When you contact Ispylook LLC. for warranty service, you will be asked to obtain a Return Merchandise Authorization (RMA) number before you can send the product back to Ispylook LLC. Please prepare to furnish your name, company name, address, telephone number, invoice number (proof of purchase and date), item code, serial number and a detailed description of the apparent or alleged defect. The purchaser is responsible for, at their expense, delivering the product(s) to the Ispylook LLC. Sales office from which they made the purchase.

DOA policy - Free Ground Shipping will be arranged at Ispylook LLC. expense for all products determined by Ispylook LLC. Technical Support to be DOA within ten business days after delivery by Ispylook LLC. If a product is deemed defective more than ten business days after Ispylook LLC. Delivery or deemed NOT to be DOA, Ispylook LLC.’ standard product warranty will apply. DOA return label covers only DOA items. No other item may be shipped back with the DOA label or the excess shipping charge plus a $25 handling fee will be posted to the customer’s account. Ispylook LLC. Reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Ispylook LLC. may impose a $50 handling fee.

Note: Before you deliver your product for warranty service it is your responsibility to keep a separate backup copy of the system software, application software and data. Data recovery is not included in the warranty service and Ispylook LLC. is not responsible for data that may be lost or damaged during transit, repair or replacement. Ispylook LLC. will not install or reinstall any software that is not of the original system configuration.

PAYMENT OPTIONS:

We accept the following credit cards, Visa, MasterCard, American Express. Your Credit Card Charge will appear as Ispylook LLC.

We don't accept Cashier's Check, Money Order or Personal Check. Orders MUST be paid by following credit cards, Visa, MasterCard, American Express.

Return and Refund

You may return most new, unopened items within 30 days of delivery for a full refund

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.